Shipping, Returns & Warranty
Processing & Shipping:
We can ship to virtually any address in the world. Please note that there are restrictions on some products, and some products cannot be shipped to international destinations. All products will be shipping via FedEx, UPS or the United States Postal Service depending on the region where you are located. Our accessory items such as DVDs, Books, and T-shirts will be shipped via USPS Priority Mail as with some international orders. We currently do not ship to Africa, Russia, or South America.
Standard orders will ship with in 3-5 business days from time of order, based upon stock availability. Domestic orders will then be delivered in 7-10 business days, international orders can vary DEPENDING ON CUSTOMS but can be up to 2-3 weeks, in most cases 6-10 days is typical.
We do try our best to get all orders processed and shipped within 48 hours of receiving the order. Please note, if an order is placed on a Friday evening or over the weekend, it will not be processed until the following Monday.
Please also note that the shipping rates for all items we sell are based on weight and are FLAT RATE. Domestic shipments weighing greater than 100 pounds will have to be processed by a customer service staff member. Please contact customer service for assistance.
Please also note we are not responsible for lost or stolen packages.
In the event a customer decides to refuse a shipment, any fees such as original shipping costs incurred due to this will be deducted from the total purchase price only upon return of the shipment, this would hold true for a refusal due to cost of customs tax or duty applied to the shipment. If the refused shipment is not returned back to our warehouse, no refund will be issued.
International Duties + Taxes: Items shipped internationally may incur duties, taxes (e.i., GST – Goods and Services Tax; PST Provincial Sales Tax; HST Harmonized Sales Tax) and customs brokers fees – please note that additional charges for customs clearance may be collected and are the responsibility of the recipient.
- Shipments can be expedited upon request, please contact email@example.com for pricing and shipping options.
- Ultimate Sandbags and Fillers are not shipped with sand or water.
We back everything we sell with a 30-day, 100% money-back, satisfaction guarantee and a three-year limited replacement warranty in the unlikely event of defects in the product’s materials or manufacturing. If you are unhappy with your Ultimate Sandbag Training product, send it back for a refund or exchange. It’s that easy. To return or exchange your Ultimate Sandbag Training product, please give our Customer Service Team a call at 800-698-2556 or email firstname.lastname@example.org. They will give directions for sending the product back to us. Returns will not be processed without prior authorization, a return authorization number must be obtained through contacting customer service. Shipping costs will not be refunded as this service has been used, return shipping costs are the responsibility of the customer.
*All sales are final on apparel and downloadable workouts.
*All shipping costs associated with a return or exchange are the customer’s responsibility and will not be refunded.
All our products have a three year limited replacement warranty for products purchased from 2014 and on, in the unlikely event of defects in the product’s materials or manufacturing. Please contact our customer service department with any questions you may have about warranties at email@example.com. This warranty does not cover normal wear and tear or breakage due to slamming of the USB.
*please note our newest USB model, the Kick Starter only has a one year warranty as this product is recommended for home use only
Voiding the warranty will occur immediately if the Ultimate Sandbag is used in any of the ways mentioned below. Please make sure to read through our instructional materials to avoid improper use. If there are any questions on use of the Ultimate Sandbag, contact our customer service department with any questions prior to using.
- Filling the filler bags with wet sand or abrasive substances
- Dragging the Ultimate Sandbag on concrete or sharp surfaces
- Overfilling the shells or filler bags
- Slamming/ Throwing the Ultimate Sandbag
- Using abrasive material such as gravel in the filler bags
- Pouring sand directly into the Ultimate Sandbag shell
- Using the end flaps improperly (end flaps on our Strength and Burly bags are meant to be rolled into the shell and used for gripping, NOT to be used as a handle)
- Exceeding the weight limit of the middle or carrying handle. Weight limit of the middle handle should not exceed 70-80 pounds.